Ordering

**Please note that international orders may experience shipping delays due to COVID19**

We are now located in Singapore after 3 years in Cambridge, MA, USA, and continue to ship worldwide.

pequitobun jewelry has been in business since 2006 and you can shop with us with confidence.

Check out our press mentions and what customers say!

 

Payments

If your home currency is not selected, prices on the site are in US dollars (USD) by default. You can also view prices in other major currencies using the currency selector at the bottom of the page. 

Payments can be made using all major credit cards as well as Paypal. 

 

Processing and Delivery Time

All orders are processed and shipped within 3-4 business days after purchase. Your orders ship from Singapore, and orders usually take 2-3 days to be delivered within Singapore, and 10-18 days on average to reach international destinations.

***Please note: Due to the ongoing coronavirus situation, international orders are experiencing shipping delays of 3-4 weeks. Thank you for your patience and understanding!***

 

Shipping Options 

 

Singapore orders:

Singapore Regular Mail (3-5 days): FREE

Singapore Shipping by Courier (2-3 days): $10 (Free for orders above $200)

International orders:

***Please note: Due to the ongoing coronavirus situation, international orders are experiencing shipping delays of 3-4 weeks. Thank you for your patience and understanding!***

 

International Airmail – No Tracking or insurance (~2 weeks): $6 (Free for orders above $50)

International Registered Mail – With Tracking (~2 weeks): $12.00 (Free for orders above $200)

International Express Mail – With Tracking (4-7 days): $48

 

Packaging and Giftwrap

We have put a lot of thought into how we package our jewellery and strive for sustainable, waste-reducing and beautiful packaging that is ready for gifting. Our paper jewelry boxes are made from 100% recycled cardboard boxes (made with 90% post-consumer fiber and 10% pre-consumer fiber), covered with recycled paper (30% post-consumer fiber). Our beautiful velvet-lined boxes for our karat gold collection are made to last through the lifetime of these heirloom pieces. Starting from August 2020, we will ship in mailers that are 100% compostable, made from cornstarch and cassava roots. 

 

Return Policy

pequitobun stands behind the quality of our handmade items, and if you are unsatisfied with your purchase, please contact us within 30 days of receipt of your item, mentioning your order number and the items you would like to return. We would be happy to offer you a full refund minus shipping costs. Returned items must be in their original unworn condition.

Please contact us before sending your return package to help us more efficiently process your return. The buyer is responsible for return shipping fees and for packaging the item securely in a padded box. We recommend delivery confirmation and/or insured mail for shipping your returns.

 

Repairs

Every piece on pequitobun is handmade with the greatest care, and we hope that they will last you a lifetime. However, vintage materials are aged, and perhaps you have a cute nephew who loves grabbing at necklaces...! If your jewelry piece requires repair, do contact us and we will do our best to make everything right again. If you have all the parts, repair is generally free. If parts are broken or missing, we can still find a way to repair them as closely to the original as possible, for minimum cost. The buyer will pay for repair return delivery costs, which will be as shipping costs above. Shop with peace of mind because we stand behind every piece of jewelry we sell, as we have since 2006. Thank you for shopping at pequitobun Jewellery!